At Goodwood, we've always believed that quality is the foundation of our success. For over 30 years, we've made it our mission to create products that meet and exceed our customers' expectations. It's a commitment that's deeply ingrained in our company culture and reflected in every aspect of our manufacturing processes.
From Raw Materials to Shipping: Our Comprehensive Quality Control Process
Our QA strategy is the bedrock of the Goodwood brand, with a dedicated team of skilled professionals working tirelessly to ensure that every product that leaves our facilities meets our strict CTQ (critical-to-quality) parameters at every stage of the production process. Through our stop-fix approach, we immediately address any defects prior to continuing any process.
From the moment raw materials arrive at our facilities, each department is responsible for maintaining their respective CTQ parameters, ensuring that every step of the production process meets our strict quality standards before the final product leaves our production line. Our commitment to quality extends beyond the final product, as we meticulously package and ship our products to warehouses around the globe, prioritising their safety and security to ensure they arrive in pristine condition.
The heart and soul of our operation.
Six Sigma is a data-driven methodology used to improve quality and efficiency in manufacturing and service-related processes. The system aims to reduce defects and variation in a process by identifying and eliminating root causes of problems. This is achieved through the use of statistical tools and techniques, as well as a structured approach to problem-solving known as DMAIC (Define, Measure, Analyze, Improve, Control).
At Goodwood, we have integrated Six Sigma into our quality assurance program to ensure that we consistently meet our customers' high expectations and maintain our position as a leader in the industry. This system was introduced in 2019 by Brice, Goodwood’s managing director, who studied quality and engineering at TUM (Technical University of Munich) and is also a certified Green Belt in Six Sigma.
We believe in working with suppliers who share our commitment to quality and sustainability, ensuring that our customers receive only the best products.
Certifying the safety and durability of our furniture products through rigorous testing
Rigorous testing forms an integral part of our quality control process. To this end, we have partnered with SGS testing, widely recognized as one of the most reliable and respected testing agencies in the industry. Their thorough testing procedures and state-of-the-art equipment are instrumental in certifying the safety and durability of our furniture products.
The testing results we receive from SGS provide us with invaluable insight into the safety and durability of our furniture products. Their comprehensive testing procedures evaluate every aspect of our products, from structural integrity to material composition, providing us with detailed reports on their findings. This allows us to make any necessary improvements to ensure our products meet or exceed industry standards, providing our customers with furniture that they can trust and rely on for years to come. We’re proud to offer SGS certification to our customers, for our manufactured products.
All of our wood is carefully sourced from responsibly managed forests that comply with the EU and US Timber Regulations and the Forest Law Enforcement, Governance and Trade (FLEGT) Action Plan. Moreover, our Indonesian-sourced wood is verified under the Indonesian Timber Legality Assurance System (SVLK).
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Design exclusivity of collections is part of what divides up the retail world, and therefore for many clients we arrange a nationwide exclusivity agreement. We are always open to such discussions and are always heavily invested in what is best for our clients.
At Goodwood, we have a unique opportunity to make a significant contribution to sustainability in our industry. We are committed to developing a new sustainability vision for the next 25 years.